The authors greatly appreciate the research support from the California Energy Commission, and the useful comments and feedback from the Project Manager Joseph Wang and Gary Klein. The ongoing support and interest from the California Institute for Energy Efficiency, including the Director James Cole, as well as Karl Brown and Carl Blumstein are also appreciated. CIEE is a research unit of the University of California. Publication of research results does not imply CIEE endorsement of or agreement with these findings, nor that of any CIEE sponsor. Previous phases of the work were funded by the Assistant Secretary for Energy Efficiency and Renewable Energy, Office of Building Technology, State and Community Programs of the U.S. Department of Energy under Contract No. DE-AC03-76SF00098. The tremendous assistance and direct participation in the project from Fredric Smothers and Glen Starkey from Kennedy-Wilson Properties, Ltd are also greatly appreciated. Mr. Smothers and Mr. Starkey are the key buildings operations staff who worked with the research team for several years, and the success of the project is related to their ongoing contributions. We also appreciate the assistance of Clifford Federspiel and Rodney Martin from the University of California, Berkeley, in the analysis of complaint calls at the demonstration site.
 

Section 1. Introduction
Section 2. Conclusions and recommendations
Section 3. Discussion
Section 4. References
Section 5. Appendices